S H I P P I N G   &   R E T U R N S

SHIPPING

Please select the appropriate shipping at checkout. We endeavour to dispatch all orders within 24 hours of receiving payment.

REFUNDS

All sales are final and we are unable to offer refunds so please make sure you double check your sizing and measurements before placing you order. Please also take care to follow the washing and care instructions listed for your specific items.

EXCHANGES

An exchange will be given for an item returned to us within 7days of receipt. Items must be in perfect unworn condition, inside their bag and with tags attached.

Please contact us in the first instance and then post the item(s) back to:

 

Jax & Hedley - Exchanges

72 Mallard Way

Sprowston

Norwich

Norfolk

NR7 8DD

United Kingdom

 

FAULTY ITEMS

Lots of time goes into making sure your garments are well made, however in the event that an item is found to have a genuine manufacturing fault we will replace the item with another.

Please contact us in the first instance and then post the item(s) back to:

 

Jax & Hedley - Faulty Returns

72 Mallard Way

Sprowston

Norwich

Norfolk

NR7 8DD

United Kingdom

 

PLEASE NOTE :

All return shipping fee's will be your own cost, so if you are returning an item(s) you may want to send it tracked as we cannot be held responsible for any missing/lost/damaged parcels.

Replacement items will only be sent once we have received the returned item.